Trust
Data and security
How Lobbby handles the data of businesses and their customers — facts about how the service works, without loud promises.
Each business is separate
Every business’s data is separated at the database level: a request without a business gets nothing at all, not “everything”. One business can’t see another’s customers or orders.
Files are encrypted
Photos, documents, payment screenshots and customer profile photos are stored encrypted. A file is sealed to its business: under another business it won’t decrypt.
Servers in Singapore
Service data is stored on Contabo servers in Singapore. The website and mini apps are delivered through Cloudflare.
What the AI receives
The AI model receives the conversation text and the owner’s materials to understand a price list or menu. Customer photos and locations are not sent to it. Knowledge-base search runs on our server.
What our team sees
Our team’s console has no chats, no agent memory about customers, no order contents and no business files. We see totals and complaints — a complaint arrives with the sender’s Telegram name.
Buttons, not guesses
Important agent actions are confirmed with buttons in Telegram, deletions always. The customer’s agent works only within its business and has no internet access.
Deletion
A business is deleted with all its data on the owner’s request, or after 30 days with no activity — with warnings 3 days, 1 day and 1 hour before. Unused files are deleted after 7 days. A customer can ask the bot to forget them.
Backups
Backups are made daily and encrypted; the latest 7 are kept.
Money goes past us
Customers pay the business directly. Lobbby doesn’t accept or hold these payments and takes no commission.
What we don’t promise
- That data is absolutely inaccessible: administrators have technical access to the server.
- That there are no vulnerabilities — no service can honestly promise that.
- Deleting a single conversation with the agent sooner: today it is deleted together with the business.
Learn more
Found a vulnerability or have a question about your data? Write to hello@lobbby.app