These are the rules of the Lobbby service. They cover the lobbby.app website, the main bot @lobbbybot, business bots connected to Lobbby and their mini apps. By using them, you accept these terms. “We” means the Lobbby service. Contact us at hello@lobbby.app.
How we handle data is described in the Privacy Policy.
What Lobbby is
Lobbby helps businesses take orders and bookings in Telegram. The owner tells an AI agent about the business, the agent builds a storefront, and the business gets its own bot. Customers browse the storefront, ask questions and place orders; the owner manages them in the console.
Early access
Lobbby is in early access, and all features are free. The service is evolving: features may be added, changed or removed. Paid plans will come later; their prices and terms have not been announced yet.
Your Telegram account
Lobbby works through Telegram. You sign in with your Telegram account, so keeping it secure is up to you. Telegram’s Terms of Service also apply.
Business owners are responsible
- For the storefront. Services, prices, descriptions and photos must be accurate, even if the agent prepared them. Check how the storefront looks to customers before launching it.
- For rights to materials. Publish only what you have the right to use. Photos the agent finds online at your request are your responsibility: we do not check their rights. Such photos are removed upon a justified complaint from the rights holder.
- For orders. Fulfilment, quality, timing, refunds and communication are between the business and the customer.
- For complying with the law in your country and wherever the business operates, including the rules on handling customer data.
Payments between customers and businesses
Customers pay for orders and deposits directly to the business, outside Lobbby. We do not accept or hold these payments, take no commission and are not a party to the deal between the business and the customer.
The AI agent
The agent’s replies are written by a language model. It can make mistakes or misread a question or a price list. Important agent actions are confirmed with buttons in Telegram, deletions always. Check what the agent has prepared before confirming.
Prohibited uses
- Selling illegal goods or services, deceiving customers, taking prepayment with no intention of fulfilling the order.
- Exchanging currency through Lobbby.
- Sending spam and messages customers don’t expect.
- Publishing others’ materials without the right to do so, or offensive or harmful content.
- Trying to access other people’s data, bypassing the service’s limits or disrupting it.
If the rules are broken, we may pause the business’s AI agent or disconnect its bot from Lobbby, stating the reason. If you disagree, write to @lobbbybot with /feedback or email us.
Complaints
Customers can complain about a business with /complaint in @lobbbybot. Our team sees the complaint along with the sender’s Telegram name, so we can follow up; we do not pass the name to the business. We review every complaint but are not obliged to intervene in the relationship between a business and its customer.
Deleting a business
A business is deleted with all its data if its bot is deleted in Telegram or there has been no activity from the owner or customers for 30 days. The owner is warned 3 days, 1 day and 1 hour before and can keep the business with one tap. To delete a business sooner, write to us. Deletion is final. The bot itself stays with the owner in Telegram but is disconnected from Lobbby.
Rights to the service and materials
Lobbby, its name, logo, website and software belong to us. The logo and brand materials may be used according to the brand kit.
A business’s materials — photos, texts, price lists — remain its own. By uploading them, the owner allows us to store, process and display them to the extent needed to run the storefront, bot and agent.
No warranties
We work to keep the service reliable, but during early access it is provided “as is”: without guarantees of uninterrupted operation, freedom from errors or fitness for a particular purpose. Lobbby runs on top of Telegram and other services; their outages and rules are outside our control. To the extent permitted by law, we are not liable for lost profits or indirect damages arising from the use of the service.
Changes to these terms
We update these terms when the service changes. The date of the latest version is shown at the top of the page. By continuing to use Lobbby after changes, you accept the new version.